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The LED Light Does Not Turn On, What’s Wrong?

There is a small plastic disk underneath the batteries to prevent the light from turning on during shipment. Remove this disk, replace the batteries + side up, and it will work. The clear plastic disk can easily be missed, so look closely under the batteries.


I’ve pulled the plastic disk out and it still will not turn on?

If this is the case, you will have to purchase a new battery. These are called lithium coin cell batteries and can be purchased online or at any dollar store or WalMart/Target for less than $1.


How many applications are in the kit?

There is enough gel in your kit to last 10-14 consecutive days.


Is it safe to use while pregnant or breastfeeding?

If pregnant, please consult with your doctor or physician before using the teeth whitening kit.


Can I use this product while having braces?

No, we do not recommend.


How old do you have to be before you can use the kit?

14 years of age is the recommended age.


Does this product cause any sensitivity?

Because we only recommend keeping the trays in your mouth for 15 minutes at a time, there should be no sensitivity issues. If there is any, it would be minimal, plus we recommend applying vitamin E oil on a Q-tip along your gum line right before you insert mouth tray. Wipe off excess gel from your gums to avoid irritation.


What separates your whitening kit from all the other whitening kits available on the market today?

First off, our gels are 100% All Natural, ALL AMERICAN MADE, and FDA Regulated to insure your safety. Not cheap imitation products from China. We also offer the strongest over the counter percentage of carbamide peroxide (36%) available to consumers plus we include a re-mineralization pen and New 5X Power Pro LED light that most of our competitors do not have access to. Not to mention, we have huge celebrity fan base because we are the best!!


How long should I expect to wait before the kit is delivered to me?

All orders are shipped 5-7 business days after you purchase your kit. You will receive an email with your tracking number once it is shipped.


How much are refill gel dispensers and how do I order more?

1 refill gel dispensers starts at $5.99. Re-order online when ready.


Does this product work on porcelain veneers or bonding?

People forget that their teeth are “live” organisms and porous, so they absorb staining agents. The “fake” teeth are non-porous and do not stain. Anyone with partials, veneers, false teeth, crowns or implants are not good candidates for this procedure. Bleaching of the natural teeth remove stains that occur over time.


What is the percentage of carbamide peroxide and what are the ingredients in the gel?

36% carbamide peroxide(the strongest over the counter formula sold) that is still safe to use on the teeth. Ingredients are carbamide peroxide, glycerin, water and potassium nitrate. This product is also enamel safe and FDA regulated to insure your safety.


How long do I have to wear the trays at a time?

We recommend 15-30 minutes depending on your sensitivity level. Start with 15 minutes and if comfortable, continue for the 30 minutes. Use once a day for 10-14 consecutive days. Do not exceed 30 minute applications.


How long does the product last?

Depending on each person’s lifestyle and eating habits, the longevity of the product lasting will vary. Typically speaking you should see results last 6 months to a year if you brush your teeth twice a day.


Do you have to hold the Blue LED light for 30 to 60 minutes?

No you do not have to hold the Blue LED light. It will stay in place when inserted properly.


Is the kit reusable by simply purchasing more gel, or does it require an entirely new kit to use it for a 2nd go-round?

The kit can be used over and over for multiple times. All you ever have to do is purchase more gel refills.


Will this product do any damage to fillings?

This product is FDA compliant and safe to use on all types of surfaces of teeth! Our product will not cause any harm or damage and is Enamel Safe!


What are the small white spots left on my teeth after whitening?

The white spots are minor hypo-calcification spots. During the teeth whitening process, the chemical reaction of the peroxide breaking down generates some slight heat inside the tooth, and this heat causes the pulp and dentin to expand. This expansion pushes water out of the tooth. The final result of this may be that the teeth lose water or dehydrate and appear whiter temporarily, usually for around 72 hours. After that they begin to recover and absorb water from the saliva and regain some of their color. This is what we refer to as “dehydration of the teeth”. Some of the whitening that you see is most likely initial dehydration, not actual bleaching. How much of it is bleaching and how much is dehydration is impossible to know ahead of time.



How to use Pen and Molding Mouth Trays?

Q: PEN: How long should I keep the gel on?

A: The White Smile pen is worn for only 20 minutes a day. It can be used for up to 10 days in a row.


Q: PEN: How long will the pen last?

A: Each pen has 10 treatments.


Q: PEN: What should I do with left over gel?

A: Store your pens in a dry cool place. Each box has a expiration date.


Q: PEN: What are the ingredients?

A: 12% Hydrogen Peroxide, Propylene Glycol, Kosher Glycerine, Peppermint essential oil, Triethanolamine, deionized water, Xylitol


Q: What is the best way to form the teeth trays?

A: Here is a great video tutorial from a dental assistant explaining the process.  Really easy.

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